Hemingway Svendborg

For us, there have been some things that we have been tired of for many years. Unfortunately, it has just not been possible yet to resolve these issues. The three main challenges we experience are:

• We sometimes encounter problems with wardrobe numbers. When errors occur with the wardrobe numbers, it can be a time-consuming and frustrating task for both guests and staff to rectify the mistakes and find the correct belongings.
• Unfortunately, we often experience that our guests misplace their tickets. When guests lose their wardrobe tickets, it can create significant challenges in trying to identify and retrieve their belongings. Without the correct number, we cannot release the belongings to them. This often leads to unpleasant conversations with guests who cannot take their items home. We do not want to send people off without their belongings, but we must adhere to the rules.
• Like many others, we work with data. The way we currently operate provides no opportunity to track or work with data: Traditional wardrobes often lack facilities to track data on which items have been deposited or retrieved. Additionally, the lack of data collection is a disadvantage in analyzing and understanding guest behavior, preferences, and needs, which is valuable information for customizing services and improving the customer experience.