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TAKING GUEST EXPERIENCE TO THE NEXT LEVEL
The ordering system enables the employees to quickly prepare the drinks and have them served to the customers at their lane
DIGITALIZATION
CITY BOWLING
CITY BOWLING
We have established a collaboration with SimpleVen, which has been a valuable support throughout the entire process, from how we want our tablet stands designed to how we want our system to function and appear. Their assistance has been a crucial part of ensuring a successful implementation of our vision.
Phase 1: Initial Meeting and Planning
Phase 2: Test Run and Error Correction
Phase 3: Implementation and Training
CITY BOWLING
After a successful collaboration with SimpleVen, the results are now clearly visible.
One of the most noticeable benefits has been the faster and more efficient purchasing process. Thanks to the improved system, orders now go directly to the staff, reducing waiting times and creating a smoother queue experience for our customers. This optimization has resulted in higher customer satisfaction and happy customers who can quickly enjoy their time with us. Furthermore, the implementation of the system has significantly reduced the number of manual processes. Direct order entry has minimized errors and misunderstandings, leading to more accurate orders and fewer challenges in our workflow. This has freed up more time for our staff, allowing them to focus more on delivering top-notch customer service. The result is an enhanced customer experience with fewer errors and more satisfied customers. We highly recommend our collaboration with SimpleVen to others.
Overall, the partnership with SimpleVen has been a success, and we continue to benefit from the new solutions that have resulted in more efficient processes and an improved customer experience. We look forward to continuing to provide a seamless and satisfying experience for our valued customers.
IMPRESSIONS
City Bowling has undergone a comprehensive transformation that has significantly improved the guest experience at all levels. We have deliberately shifted towards a much more digital direction, which has been an integral part of our long-term strategy. This strategic approach has helped future-proof our business and adapt to the changing needs of our customers.
With the digital initiatives in place, we can offer a more user-friendly and seamless experience for our guests, from easy online booking to interactive entertainment and exciting offers through our digital platforms. This has not only increased customer satisfaction but has also allowed us to reach a broader audience and strengthen our presence on digital channels.
EASY FOR AN EMPLOYEE TO USE?
No time to see the video? No problem, here is a short summary of how our app helped the bartenders of one of the most popular Bowling Centre in Denmark.
A faster and more efficient ordering process
Orders get directly delivered to the staff, reducing waiting time and creating a smoother experience for the customers. This approach ensures an orderly delivery, avoiding any potential miscommunications or human-related issues when taking orders from guests.
Easy to use
No training was needed for using the new ordering system - it’s super simple and there’s not many buttons. The staff gained more time, especially at the start of the game where there’s most pressure, enabling them to offer top-notch customer service.